Terms & Conditions
Effective Date: May 3, 2025
These Terms & Conditions govern the use of this website and the provision of services by DWR USA LLC to professional automotive businesses.
1. B2B Services Only
DWR USA LLC provides services exclusively to professional automotive businesses, including tuning shops, service centers, calibration professionals, and other qualified commercial clients.
DWR does not provide direct-to-consumer automotive services through this website.
2. Scope of Services
DWR may provide, depending on the specific request:
- ECU calibration development;
- TCU calibration development;
- calibration revisions and updates;
- technical support;
- software-based solutions;
- professional training and knowledge transfer;
- other request-based calibration services.
The specific scope of each service is determined by the request submitted by the contracting business and any applicable quotation, invoice, service agreement, or B2B agreement.
3. Client Requests and Information
The contracting business is responsible for providing complete and accurate information regarding the vehicle, ECU, TCU, software, hardware, configuration, and intended application.
DWR may rely on the information supplied by the client when evaluating, developing, or revising calibration-related solutions.
4. Vehicle Application and Validation
The contracting business remains responsible for vehicle assessment, flashing, installation, diagnostics, testing, validation, mechanical condition, final application, and use of any calibration or software-based solution provided by DWR.
The contracting business is also responsible for determining whether the requested service is appropriate for the specific vehicle, hardware configuration, operating conditions, and intended use.
5. Nature of DWR Services
DWR provides calibration development, software-based solutions, and technical support.
Unless expressly agreed otherwise in writing, DWR does not perform physical mechanical work, vehicle installation, parts installation, repairs, or physical modifications to vehicles.
6. Third-Party Tools and Platforms
DWR services may support files and workflows involving third-party professional tools, software, and platforms.
References to third-party brands, products, tools, or software are made solely for identification or compatibility purposes and do not imply sponsorship, endorsement, affiliation, authorization, or partnership unless expressly stated in writing.
7. Results and Operating Conditions
Vehicle performance and operation may vary according to multiple factors, including vehicle condition, hardware configuration, fuel quality, maintenance, previous modifications, environmental conditions, installation, testing, and validation procedures.
No specific performance, efficiency, durability, power, torque, or other result is guaranteed unless expressly stated in a separate written agreement.
8. Legal and Regulatory Compliance
The contracting business is responsible for ensuring that the requested service, final vehicle configuration, application, and use comply with all applicable federal, state, local, environmental, emissions, safety, motorsport, and other laws or regulations.
9. Intellectual Property
Unless otherwise agreed in writing, all proprietary methodologies, processes, software, documentation, technical materials, calibration strategies, know-how, and other intellectual property owned or developed by DWR remain the property of DWR or its applicable licensors.
Any rights granted to the client are limited to the professional use expressly contemplated by the applicable service or agreement.
10. Confidential Information
Technical data, calibration files, software-related information, commercial terms, proprietary methods, internal processes, and other non-public information exchanged between DWR and the contracting business may constitute confidential information.
Such information must be handled in accordance with any applicable confidentiality agreement, B2B agreement, or other written terms between the parties.
11. Payments and Commercial Terms
Prices, payment conditions, credits, refunds, turnaround times, service conditions, and other commercial terms are governed by the applicable quotation, invoice, service agreement, B2B agreement, or other written terms issued by DWR.
12. Limitation of Liability
To the maximum extent permitted by applicable law, DWR shall not be liable for indirect, incidental, special, consequential, punitive, or business-interruption damages arising from or related to vehicle condition, inaccurate client information, improper installation or application, third-party tools, hardware failures, mechanical failures, testing procedures, or modifications outside DWR’s direct scope of services.
Any liability of DWR is subject to the limitations contained in the applicable written agreement and applicable law.
13. Independent Businesses
DWR and its clients, partner shops, service centers, contractors, and other business counterparties operate as independent businesses.
Nothing in the provision of services, use of this website, or participation in the DWR Partner Network creates a franchise, partnership, joint venture, agency, employment relationship, or corporate affiliation between the parties.
14. Website Use
Users may not:
- attempt unauthorized access to the website or related systems;
- interfere with website operation or security;
- copy or misuse proprietary materials without authorization;
- use the website for unlawful, fraudulent, or abusive purposes.
15. Availability of Services
DWR may determine whether a particular vehicle, ECU, TCU, platform, software, tool, or application is supported.
Submission of a request does not constitute acceptance of the service or guarantee availability.
16. Independent Professional Judgment
The contracting shop remains solely responsible for its own technical, commercial, operational, and vehicle-related decisions. Communications, technical discussions, suggestions, observations, or information provided by DWR are intended to support the requested calibration service and shall not be construed as instructions, recommendations, or a substitute for the shop’s independent professional judgment.
The shop shall independently evaluate the vehicle, application, operating conditions, applicable requirements, and any other relevant factors before making decisions or taking action.
DWR USA LLC may update these Terms & Conditions from time to time.
Any revised version will become effective on the date stated at the top of the published Terms & Conditions.
18. Governing Law
These Terms & Conditions shall be governed by the laws applicable in the State of Florida, United States, without prejudice to any different provisions contained in a separate written agreement between DWR and the contracting business.
19. Contact
DWR USA LLC
Orlando, Florida, USA
For questions regarding these Terms & Conditions, please contact DWR through the contact information provided on this website.
